Shipping policy
Shipping Policy
Thank you for shopping with Wdinds LLC! Below you will find important information regarding our shipping process.
Order Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped out promptly.
Shipping Time Estimated delivery time is typically 12–18 business days depending on your location. Please note that shipping times may vary due to factors beyond our control, such as carrier delays, weather conditions, or customs processing.
Shipping Confirmation & Tracking Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 1–3 days for tracking information to update.
Split Shipments In some cases, items in the same order may be shipped separately. If this happens, you will receive multiple tracking numbers.
Incorrect Address Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error, please contact us at hotsomall@outlook.com as soon as possible before your order is shipped.
Delivery Issues If your tracking shows that your package has been delivered but you have not received it, please check with your local carrier and neighbors first. If you still cannot locate your package, contact us at hotsomall@outlook.com and we will assist you in resolving the issue.
Customs, Duties & Taxes International shipments may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.
Contact Us If you have any questions regarding your order or shipping, please contact us at: 📧 hotsomall@outlook.com 🕐 Response time: within 1–2 business days
Refund Policy
Thank you for shopping with Wdinds LLC. Please review our refund policy carefully before making a purchase.
Returns We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition and packaging.
Customers must contact us first at hotsomall@outlook.com to request a return authorization. Returns sent without prior approval will not be accepted.
Non-Returnable Items The following items are not eligible for return:
- Items that have been worn, used, or damaged after delivery
- Items without original packaging
- Final sale or clearance items
Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method within 3–5 business days. Shipping fees are non-refundable.
Order Cancellation Orders can only be canceled within 12 hours of placing the order. After this time, the order may already be processed and cannot be canceled.
Incorrect Address We are not responsible for orders shipped to incorrect addresses provided at checkout. If an order is returned to us due to an incorrect address, reshipping fees may apply.
Delivered but Not Received If tracking shows that the package has been delivered, we are not responsible for lost or stolen packages. Customers should contact the carrier directly. However, we will assist in filing a claim with the shipping carrier when applicable.
Chargebacks & Disputes We encourage customers to contact us at hotsomall@outlook.com before filing a dispute or chargeback. We are committed to resolving any issues in a fair and timely manner. Filing a chargeback without contacting us first may delay the resolution process.
Contact Us If you have any questions, please contact our support team: 📧 hotsomall@outlook.com 🕐 Response time: within 1–2 business days